CASE FILE
VERIFICATION CHECKLIST
- Photo matches client appearance?
- ID expiry date is valid?
- DOB/Amount matches answer?
- Client behavior seems normal?
Security Protocol: Agent ID #4421. Verify 10 clients to complete your shift.
1. VERIFY: Check the ID photo against the caller. Compare ID details with their verbal answers.
2. DECIDE:
• Approve: 0 discrepancies.
• Reject: 1+ Major discrepancy (Mismatching face, name, DOB, missing hologram or Expired ID).
• Escalate: 1 Minor discrepancy (Nervousness, or amount mismatch).
• Alarm: Use ONLY for clear fraud. Huge reward for success, massive penalty for error.
3. SHOP: Earn salary to buy hardware upgrades to assist in detection.
Your reputation has fallen below bank standards. Your access credentials have been revoked and your assets seized. You are no longer an employee of Secure-Bank.
Shift operations suspended by Agent #4421.